Privacy Policy

Updated

27 Jan 2025

Policy Purpose & To Whom It Applies

Here at Oasis Mental Health Centers, we deeply respect your privacy and information. We thank you for coming to our website and for trusting us in your journey. This Privacy Policy (“Policy”) describes the privacy practices of Oasis Mental Health Centers, LLC. (“Oasis Mental Health Centers,” “we,” “us” or “our”), the ways we collect, use, and disclose your Personal Information when you visit our website, webpages, and mobile app (“Site”), as well as through social media, our marketing activities, and other activities described in this Privacy Policy (collectively, the “Service”). This Policy does not represent the privacy practices of any third-party website or application that may collect information, link to or be accessible on or from the Service. This Policy does not apply to identifiable health information that you provide to Oasis Mental Health Centers’s affiliated medical practitioners (“Affiliated Medical Groups”) as part of their intake, clinical treatment, or medical records related to you.

International Users; Use Outside the U.S.

Children’s Privacy

Our Service is only intended for users 18 years of age and older. Our Service does not knowingly collect Personal Information of users who are under 18 years of age (“Minors”). We do not solicit or knowingly collect information from Minors, and if we become aware of any such information being collected, we will take immediate action to delete it. Should you become aware that we have collected Personal Information from a Minor, please contact us at support@oasismhcenters.com.

Personal Information We Collect & How We Collect It

“Personal Information” means any information from or about a person that either identifies a person directly or that is reasonably likely to make a person identifiable when combined with other information from or about that person from any source. We do not consider Personal Information to include information that can no longer be used to identify a specific person – for example, de-identified, pseudonymized, anonymized, or aggregate information about you or our other consumers. Additionally, where we de-identify your Personal Information, we commit to maintaining that data in de-identified format.

Information You Provide Us.

Personal Information you may provide us through the Service may include:

Contact data – such as your first and last name, email address, billing and mailing addresses, and phone number. Neither Opt-in nor contact information that could be used for SMS purposes will be shared with any 3rd party. 
Demographic Information – such as your city, state, zip code, biological sex, and age.  
Health-related information – such as information about your mental health conditions or diagnoses, pregnancy status, your use of certain medications, health condition related symptoms, and other information about your health that you choose to provide to us. Your responses are not shared with third-party advertising or marketing programs; however, certain marketing and advertising services are notified automatically when a form has been completed for business analytics, advertising, and marketing purposes. 
Communications that we exchange with you when you email, call, text, or chat with, or communicate with us directly through social media, or otherwise.
Marketing data – such as your preferences for receiving our marketing communications and details about your engagement with them.

Information From Automated Data Collection; Cookies and Trackers

We receive certain information about you through companies that provide us with such information as part of their relationship with us, including Meta, Google Analytics, Google Ads, Hotjar, Microsoft Bing Ads, and other tools. These organizations may automatically log device data, online activity data, and geolocation data.

Performance and Analytics – We work with analytics companies that track online activity (e.g., device information, browser details, geolocation, and how you interact with the Service) to understand the number of unique users visiting the Service and to understand how users are navigating our Services. 
Advertising and Marketing – We also work with advertising networks that may track you to measure the effectiveness of the advertisements so that personalized advertisements or offers may be made for you. These third parties may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Services and of other website and mobile apps – that information may include your IP address, web browser, mobile network information, pages viewed, actions completed on the website and in our mobile app, time spent on pages or in mobile apps, links clicked, and conversion information. This information allows us to determine whether you have visited the Service previously, remembers preferences that you have set, statistically monitors how many people are using our Service and for what purposes, and allows delivery of advertising targeted to your interests. When you call or fill out a form on the Oasis Mental Health Centers website, web beacons, pixels, or API from our service providers’, advertising providers’, and marketing providers’ analytics tools may capture and transmit the conversion data to help assess the efficacy of advertising campaigns and inform future advertising. Neither Opt-in nor contact information that could be used for SMS purposes will be shared with any 3rd party.   
Session replay technologies – We may use software code to track users’ interactions with the Service; the replays include users’ clicks, mobile app touches, mouse movements, and scrolls during those sessions. These help us with website optimization to understand how users are engaging with the website.

Service delivery. We may use your Personal Information to:

understand your needs and interests, and personalize your experience with the Service and our communications.
establish and maintain your records and interactions with us.
communicate with you about treatment, including by sending announcements, updates, security alerts, and support and administrative messages.
understand your needs and interests, and personalize your experience with the Service and our communications‍.

Marketing, advertising, and analytics.

We and our advertising providers may collect and use your Personal Information for marketing, advertising, and analytics purposes:

 Interest-based advertising. We engage advertising companies and social media companies that use cookies and similar technologies to collect information about your interactions over time across the Service and other websites and use that information to serve online ads that they think will interest you. These include, but are not limited to:

Meta Platforms. We use Meta Platforms (including, Facebook and Instagram) (collectively, “Meta”), a web analytics and advertising service provided by Meta, on our website. The data from Meta is also saved and processed by Meta. Meta may connect this data with your Facebook or Instagram account and use it for its own and others advertising purposes, in accordance with Meta’s Data Policy which can be found at https://www.facebook.com/about/privacy/. You can control the information disclosed through your Meta accounts by visiting https://www.facebook.com/about/ads, and you can exercise your privacy rights by visiting https://www.facebook.com/help/contact/784491318687824.
Google Analytics and Google Ads. We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your use of our website. We also use Google Ads, an internet-based advertising service, to advertise our services and analyze the performance of our advertising campaigns. You can find out more about how Google uses data by visiting “How Google Uses Data When You Use Our Partners’ Site or Apps” located at www.google.com/policies/privacy/partners/. For information on Google Analytics, please visit www.google.com/analytics/learn/privacy.html. You can control information disclosed via Google Ads by visiting http://www.google.com/settings/ads and also by installing Google Ads Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout. You can delete your activity by visiting https://support.google.com/accounts/answer/465?hl=en. 
Microsoft Bing Ads. We use Bing Ads, an internet-based advertising service, to advertise our services and analyze the performance of our advertising campaigns. You can find out more about how Bing uses data by visiting the “Microsoft Privacy Statement” located at https://privacy.microsoft.com/en-us/privacystatement. You can control information disclosed via Bing Ads and opt out of personalized Bing advertising by visiting https://account.microsoft.com/privacy/ad-settings and https://account.microsoft.com/privacy/third-party-ads. To request that your data be deleted, please visit https://www.microsoft.com/en-us/concern/privacy. For more information, you can access Microsoft’s Privacy Dashboard at https://account.microsoft.com/account/privacy.‍

Compliance and protection.

We may use your Personal Information to:

comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities; to verify or enforce our agreements, terms of use, or other applicable policies; to respond to an emergency; or otherwise, to protect the rights, property, safety, or security of Oasis Mental Health Centers, visitors to our Service, or the public, as required or permitted by law.
audit our internal processes for compliance with legal and contractual requirements and enforce the terms and conditions that govern the Service.
prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical, or illegal activity, including cyberattacks and identity theft.

Creating anonymized, pseudonymized, aggregated, or de-identified information.

Your Personal Information may be anonymized, pseudonymized, aggregated or de-identified by removing data components (such as your name, email address, or linkable tracking identifier) that makes the data personally identifiable to you. We do this for our business operations, to disclose to other parties for our lawful business purposes, and for research and development of new products or services.

IV. To Whom We Disclose Your Information

We may disclose your Personal Information to the following parties and as otherwise described in this Policy:

We may disclose your Personal Information to the following parties and as otherwise described in this Policy:
Healthcare parties. This includes the Affiliated Medical Group (Oasis Mental Health Centers Medical LLC) the entity that provides your treatment, and may assist with payments, and other operations so that they can deliver healthcare services to you and conduct related processing and billing functions. Service providers. We work with organizations that provide services on our behalf or help us operate the Service or our business (such as hosting, maintaining, and improving our information systems, customer support, fulfilling orders, payment processors, email delivery, and website analytics). Oasis Mental Health Centers’s service providers include organizations that may process data that we collect or that is collected for us at our request. When contracting with our service providers and implementing their services, we take reasonable steps to help ensure that these service providers are not permitted to disclose, use, or share any identifiable data except as necessary to support our processing activities or as otherwise permitted or required under law. At no point is your Opt-in or any SMS related information and/or data shared with a service provider. Advertising and marketing providers. Advertising and marketing companies for the interest-based advertising purposes described above as well as print or other forms of advertising. At no point is your Opt-in or any SMS related information and/or data shared with an advertising or marketing partner. Business partners. Parties with whom we collaborate on joint activities, with whom we have entered into marketing relationships or affiliate relationships who may offer, recommend, or advertise our Service to you. At no point is your Opt-in or any SMS related information and/or data shared with a business partner. Professional advisors. Professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us. At no point is your Opt-in or any SMS related information and/or data shared with a professional advisor. Business transferees. Acquirers and other relevant participants in business transactions (or negotiations and diligence for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, Oasis Mental Health Centers or our affiliates (including, in connection with a bankruptcy or similar proceedings).  Authorities and others. Law enforcement and government authorities that are necessary or appropriate for the compliance purposes described above. Your Opt-In or SMS information will only be shared with law enforcement or government agencies as required by law, such as in response to a valid subpoena or other legally binding demand. Authorized or Requested by You. We may also disclose your Personal Information to entities or individuals you authorize us to share certain information with. ‍Selling Personal Information. Oasis Mental Health Centers does not sell, in the traditional sense (i.e., exchange for money) any Personal Information provided to us. For more information about this practice, including options you may have to control how third-party advertising platforms use your Personal Information, please see “Marketing, advertising, and analytics” in the section “How We Use Your Information” above.

V. Summary Chart – How We Use and Share Your Personal Information

The following chart provides a summary of how Oasis Mental Health Centers may use and disclose your Personal Information as described in fuller detail above. Please note that Oasis Mental Health Centers may also disclose some or all of your Personal Information to business transferees, law enforcement and other authorities, and as otherwise authorized or requested by you, as described in more detail above. Additionally, please note that nothing in the chart below is meant to be interpreted as sharing your Opt-In or any data and/or information related to SMS messages. This information is not shared with any parties listed under any circumstances.


Category of Personal Information	Categories of Third Parties to Which We Disclose	Categories of Purposes for Use/Disclosure
Categories of Purposes for Use/Disclosure	Service providers; healthcare parties; professional advisors; advertising and marketing providers	Service delivery; marketing, advertising and analytics; compliance and protection; creating anonymized or similar data
Demographic information (e.g., city, state, zip code, biological sex, and age)	Service providers; healthcare parties; advertising and marketing providers; professional advisors	Service delivery; marketing, advertising, and analytics; compliance and protection; creating anonymized or similar data
Health-related information (e.g., responses to the initial candidate survey on the website)	Service providers; healthcare parties; professional advisors	Service delivery; compliance and protection; analytics; creating anonymized or similar data
Contents of communications made in connection with the Services (e.g., customer service communications, communications with providers)	Service providers; healthcare parties; professional advisors	Service delivery; compliance and protection; creating anonymized or similar data
Financial information (e.g., payment information collected by payment processors)	Service providers; professional advisors	Service delivery; compliance and protection; creating anonymized or similar data
Internet activity (e.g., IP address, browsing activity, actions taken on the website, mobile app activity)	Service providers; professional advisors; advertising and marketing providers	Service delivery; marketing, advertising and analytics; compliance and protection; creating anonymized or similar data

VI. Your Choices

You have the following choices with respect to your Personal Information: Access, update, or delete your information. If you have registered for an account with us through the Service, you can contact us using the information provided below to request changes to the account.

Opt-out of marketing communications. By contacting us, whether it by SMS text message, phone call, email, or submitting a form on our website, you consent to receive communications from us, which may include either manual or automated communications such as SMS text messages, phone calls, and emails. These communications may be related to our products, services, promotions, or other relevant information.  Email Marketing: You may opt-out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of any marketing emails sent to you from us, or by contacting us. Please note that opting out of marketing emails still allows us to send you service-related, non-marketing emails.

Text marketing. If you receive marketing text messages from us, you may opt out of receiving further marketing text messages from us by replying STOP to our marketing message.

Advertising choices. You can limit use of your information for interest-based advertising by:

Blocking third-party cookies in your browser settings
Using privacy browsers or ad-blocking browser plug-ins that let you block tracking technologies.
Using your mobile device settings to limit use of the advertising ID associated with your mobile device for interest-based advertising purposes. Instructions for managing your advertising ID differ depending on your mobile device manufacturer, so please refer to your manufacturer or device settings for more information.
You will need to apply these opt-out settings on each device from which you wish to opt-out.

Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com. However, our Site may recognize certain opt-out preference signals, such as the Global Privacy Control. You may set such a signal through your browser or browser extension.

Logins via Third-Party Platforms. If you choose to connect to the Service through your Google account or other third-party platform, you may be able to use your settings in your account with that platform to limit the information we receive from it. If you revoke our ability to access information from a third-party platform, that choice will not apply to information that we have already received from that third party.

VII. Your Privacy Rights

In addition to the above choices, you may have the rights listed below (“Data Subject Rights”) with respect to the Personal Information that we collect or process about you; Please note that we reserve the right to honor your Data Subject Rights to the extent required by applicable law.

Right to Confirm Processing, Access, and/or Obtain a Copy: If you ask us, we will confirm whether we are processing your Personal Information. On request, we will provide you with a copy of all Personal Information you are lawfully entitled to receive, potentially including specific pieces of information, along with certain other details.
Right to Amend: If you believe your Personal Information is inaccurate or incomplete, you may request that we correct it.
Right to Delete: You may request that we delete your Personal Information.
Right of Portability: You may request that we move, copy, or transfer the electronic personal data that we hold about you to another organization.
Right to Withdraw Consent and/or Opt Out of Certain Processing Activities: You may ask us to restrict or stop the processing of your Personal Information. This includes general requests and requests in specific contexts, such as if we process Personal Information that is considered “sensitive” under applicable U.S. state laws or engage in certain automated decision-making activities.
Right to Opt Out of Targeted Advertising: Targeted advertising, also referred to as interest-based advertising or cross-context behavioral advertising, is the practice of serving you tailored advertisements based on your Personal Information gathered over time and across other businesses, websites, applications, or services. You have the right to opt out of this practice. Additionally, third-party advertising platforms may offer options to further control or limit this practice. Please see “Marketing, advertising, and analytics” in the section “How We Use Your Information” above for these options.
Right to Non-Discrimination: We will not discriminate against you for exercising Data Subject Rights, but we may charge a reasonable fee as permitted by law in fulfilling these rights, such as if you request multiple copies of your Personal Information.
Right to Appeal: If we deny your request to exercise a Data Subject Right, you may have the right to appeal the decision with us. If you would like to appeal a prior decision, please be sure to include information about your prior request so that we may locate our earlier determination. Right to Lodge a Complaint: You may submit a complaint to the competent supervisory authority in the jurisdiction in which you live if you have any concerns about our processing of your Personal Information.

In order to process your request to exercise a Data Subject Right, we will ask you to verify your identity by confirming your name, e-mail address, phone number, or other identifiable information that we have in our records, such as your last interaction with us, if applicable.

IX. Other Sites and Services

The site may contain links to websites, mobile applications, and other online services operated by third parties. In addition, our content may be integrated into web pages or other online services that are not associated with us but are available through our affiliate marketing providers. We do not control websites, mobile applications or online services operated by third parties, and we are not responsible for their actions. The privacy policies of those third parties would apply with regard to any information they collect, use, or disclose about the activities you perform on their webpages once you clink on those third-party links. We encourage you to read the privacy policies of the other websites, applications, and online services that you use. Your Opt-in and/or SMS information and/or Data submitted on Oasis Mental Health Centers site will not be shared with any 3rd party site at any point.

XI. Security

We’ve incorporated technical, organizational, and physical safeguards designed to protect the Personal Information we collect. However, security risk is inherent in all web-based and information technologies, and we cannot guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to get through our security, and improperly collect, access, steal, or modify your Personal Information. Sharing and disclosing information over the internet is not completely secure. Any transmission of Personal Information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on our Service, in your operating system, or mobile device. Accordingly, it is your responsibility to protect the security of your login information, including your username and password.

XII. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Policy, we will notify you by updating the Policy date and posting it on the Service or as otherwise required by law. Modifications to our Privacy Policy are effective as of the date on the Policy. Your use of the Service after the effective date of any modified Privacy Policy indicates your acceptance of the information contained in the modified Privacy Policy. We encourage you to periodically review this page for the latest information.

XIII. Contact Us

If you’d like to receive additional information about our privacy practices, have questions, or would like to make a request, you may contact us at the below addresses:

By Email: privacy@oasismhcenters.com
Postal Mail:
Oasis Mental Health Centers
Attn: Privacy
One University Plaza, Suite 408
Hackensack, NJ 07601

By Email: privacy@oasismhcenters.com Postal Mail: Oasis Mental Health Centers Attn: Privacy One University Plaza, Suite 408 Hackensack, NJ 07601‍  Please note that these Rights relate to information collected by Oasis Mental Health Centers, LLC., but not to information that you provide to the Affiliated Medical Groups. If you would like to request a copy of your medical records from the Affiliated Medical Groups, please contact support@oasismhcenters.com.